Return & Refund Policy

Last updated: JULY 24, 2026

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help make it right.

Return Window

30 Days

Restocking Fee

30% (Non-defective)

Return Shipping

Customer Pays

Refund Processing Time

Within 10 Business Days

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Defective Items

If you receive a defective item, we've got you covered. If the entire order is returned, you will receive a full refund. If only part of a defective order is returned, a refund will be issued for the returned item(s).

check_circle No Restocking Fee local_shipping We Pay Return Shipping
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Non-Defective (Unopened)

Changed your mind? Unopened items may be returned within 30 days of delivery. Refunds are issued for the item price only.

  • warning 30% Restocking Fee Applies
  • arrow_circle_left Customer Pays Return Shipping
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Non-Defective (Opened)

Opened items may be returned within 30 days if they are in resalable condition. Refunds are issued for the item price only, less applicable fees.

  • warning 30% Restocking Fee Applies
  • arrow_circle_left Customer Pays Return Shipping

Non-Returnable Items

OEM Products Inkjet Cartridges Label Tapes POS Ribbons

* These items are final sale unless they arrive damaged or defective.

Refund Timeline

Item Received

Package arrives at our facility.

Inspection

Within 3 business days of receipt.

Refund Issued

Approved refunds are processed within 7 business days after inspection.

1

Item Received

Package arrives at our facility.

2

Inspection

Within 3 business days of receipt.

3

Refund Issued

Approved refunds are processed within 7 business days after inspection.