Refund policy
Last Updated: July 24, 2026
At Ink9 Shop, we want you to be satisfied with your purchase. Please review our return and refund terms below.
Return Policy Overview
Return Window: Within 30 days of delivery
Restocking Fee: 30% for eligible non-defective returns
Return Shipping: Customer pays return shipping for non-defective returns
Refund Processing Time: Within 10 business days
Defective Items
If you receive a defective item, we've got you covered. If the entire order is returned, you will receive a full refund. If only part of a defective order is returned, a refund will be issued for the returned item(s).
No Restocking Fee: No restocking fee applies to approved defective-item returns.
Return Shipping: We pay the return shipping costs for approved defective-item returns.
Non-Defective (Unopened)
Changed your mind? Unopened items may be returned within 30 days of delivery. Refunds are issued for the item price only.
A 30% restocking fee applies, and the customer is responsible for return shipping costs.
Non-Defective (Opened)
Opened items may be returned within 30 days if they are in resalable condition.
Refunds are issued for the item price only, less the applicable 30% restocking fee. The customer is responsible for return shipping costs.
Non-Returnable Items
The following items are non-returnable:
- OEM Products
- Inkjet Cartridges
- Label Tapes
- POS Ribbons
These items are final sale unless they arrive damaged or defective.
Refund Timeline
Step 1 – Item Received
The returned package arrives at our facility.
Step 2 – Inspection
Returned items are inspected within 3 business days of receipt.
Step 3 – Refund Issued
Approved refunds are processed within 7 business days after inspection.